Terms & Conditions

Please read this carefully. These Terms and Conditions apply to all transactions on this platform.They do not affect your statutory rights.We can change these terms and conditions at any time. In order to ensure that you are familiar with the most current ones, you will be asked to read and accept the terms and conditions each time you place an order. Additional or different terms (including prices, delivery charges, delivery times and returns policies) may apply to some purchases made in one of our stores .

Prices and Payment

All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below). The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you visit one of our stores. We try to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We accept payment by Mastercard, Visa, Delta, Switch, American Express and Diners Club. Payment is deducted when we process your order.


Where we Deliver. - Delivery must be to an address in the United Kingdom excluding the Channel Islands. - All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Delivery Charges

We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and on whether you choose standard delivery (7-9 working days) or a premium service (eg. our morning, between 10am and 13.30am service). You only pay a Reasonable delivery charge, irrespective of the number of products ordered and on whether you choose standard delivery (7-9 working days) or a premium service (e.g. our our morning, between 9am and 11.30am service). If you order two or more products which fall into different categories, the higher charge applies. When you add products to your Shopping Basket, the appropriate standard delivery charge will be added automatically. There are additional charges if you choose a premium delivery service (e.g. our morning, between 10am and 12.30am) or if you opt to have your old appliance taken away. You will always be able to see all applicable charges before submitting your order.

How we Deliver

Most products are delivered either by courier or by post, depending on their size and value.. If your product is one which is delivered by courier, you may be given the option of choosing a premium delivery service, for a small extra charge, during the order process. We will notify you which delivery method we will use when we send you our third e-mail. Very occasionally different products in the same order may be delivered separately.

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 2.00pm, please calculate your delivery time as if your order had been placed the following working day. For next week day delivery (if available) please order before 11:00am.

Premium Delivery Services

If you choose to pay a small extra charge for a premium delivery service, your product will be delivered on the date and during any time slot specified. All deliveries must be signed for.

Standard Postal and Courier Deliveries, normally 7 - 9 Working Days

Standard postal and courier deliveries should arrive within 7 - 9 working days of placing your order ( to be safe, please allow a little extra during busy sales periods). Items that are unavailable in the warehouse shall be Custom made whereby delivery here may take atleast 10 t0 12 working days. If we are sending your product by courier, our e-mail to you will contain a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 10am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
<Standard Delivery Service for Other Products - normally 5 -7 Working Days. We will make every effort to deliver on one or more of the preferred dates and slots you specify when you order. We will contact you beforehand to confirm the delivery date and, if possible, an am or pm delivery slot. This will usually be in our third email to you.>

Missing,Damaged or incorrect Orders

We try very hard to ensure that you receive all your orders in their original condition. If you do not receive all your products, please check that they have been despatched by using our tracking facility (simply log in and then go to ‘My Account’) If your order is not en route to you, please e-mail us at:  managements@lifecycle-sme.eu or telephone 0870 1163112 in London/ +44 79-31681046 or +49 211-5008753 (cell phone). In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents. All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.


purchase cancellations apart from the items Listed at Section 13a, can be made at any time either before or up to 14 days after delivery by: - Returning the product to one of our stores (please send us your receipt and the card type you paid with, so that it can be credited); - following the "Returns" instructions in your delivery documentation: E-mail us at: managements@lifecyle-sme.eu

TeL 0870 1163112 london / +49 211-5008753 Germany or +49 173-5684425 - please have your order reference number and delivery details to hand; Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box. You will receive a full refund except on those items Listed in section 13a, and the cancellation is free of charge.. you must bear the costs.

We cannot cancel your purchase when:

- You return your product without proof of purchase; - The seal has been broken on any software including games; or the goods were a special order to your specification. - If your Purchase item happens to be a Bra Set, Strings, Slips, lingeries, Accessories or Jeans items.

Return of Faulty Goods

The following are guidelines and wherever possible we will respond to your individual circumstances. If there is a fault with your product within 14days of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 14days of delivery:

To qualify for a refund or exchange the product must be:

- In otherwise "as new" condition and Complete with anycontent and free gifts offered with it (and, if possible, the original box and packaging). - Returned goods must be with recorded delivery as to enable quick Investigations in order for us to make a Refund. All item returns should be adressed to: Lifecycle-sme, Derendorferstrasse 89, 40479 Duesseldorf, Germany Tel: +49 211 5008753 or +49 173-5684425( 10am to 5pm Monday to Friday, 12:00 to 13:00pm Saturday).and for our UK Customers Kindly send to: Lifecycle-sme, c/o Godfrey Kyere, 14 Camplinstr. London SE14 5QY or phone our Customer Service Telnr. 0870 1163112. Any refund due to a fault or other defect from our side will include a refund of the applicable delivery charge. - Any Refund due to a Fault or other defects from the Customers side will not include a Refund of the applicable delivery Charge. -Replacement goods are sent by standard delivery only (i.e. premium services are not available).



We, our Group companies and our suppliers own the copyright, trademarks and all Poperty rights in all Products on this website, which you May use, download, copy, publish, transmit or otherwise make available by any other means For your own personal, on-commercial uses only. Any other use or reproduction of the material Or content is strictly prohibited. You may not create any link to this website without our prior written consent, nor may you Restrict or inhibit the use or enjoyment of it by anyone else.



These terms and conditions and all transactions relating to this website are governed by German/EEC Law and are subject to the non-exclusive jurisdiction of the German/European courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy


Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture. These terms and conditions only cover LIFECYCLE-SME sites and we do not accept no responsibility or liability for the content or operation of the sites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. LIFECYCLE-SME is an English/German trading Company registered  in Duesseldorf, Germany as well as in Manchester, UK.